Returns & refunds
Because everything we sell is certified research material, we do not accept physical returns — a vial that has left our custody cannot honestly be resold against its certificate. What we do instead is put things right: replacement or refund when an order goes wrong.
Before dispatch
You can cancel any order that has not shipped for a full refund. Email support@lapispeptides.com with the order number — orders dispatch within 24 hours on business days, so sooner is better.
If your order arrives wrong
Wrong item, missing item, or damage in transit: tell us within 14 days of delivery, with your order number and a photo of what arrived. We will replace it or refund it — your choice where both are possible.
If the material is not what its certificate says
Every batch is tested by an independent third-party laboratory before sale, and its certificate of analysis is published under Test results. If your own qualified analysis of an unopened, correctly stored vial disagrees with its certificate, contact us within 14 days of delivery with the batch number and your results. Verified discrepancies are replaced or refunded in full.
How refunds are paid
To the original payment method, once agreed. A refund is recorded against the order, so what was paid and what was returned is always a matter of record.
What this policy does not cover
Change of mind after dispatch, material that has been opened or stored outside its certificate’s conditions, and anything used contrary to the research use policy. Delivery delay inside the carrier estimate is not a defect — the estimates are estimates.